RETURN POLICY
Last updated
January 01, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@pacificdatabytes.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Statement of Work and Bad data analysis with proof, then mail your return to the following address:
Pacific DataBytes, Inc.
Attn: Returns
RMA #
651 N Broad St Suite 206
Middletown, DE 19709
United States
Return shipping charges will be paid or reimbursed by us.
CANCELLATION OF THE PROJECT
Please contact us on Reach Us Page or by sending an email to us. You can also send an email to your Account Manager with the Pacific Databytes, Inc. Please make sure to outline the reason for cancellation with the proof, also attach signed SOW in the cancellation request email.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
302-207-1086
info@pacificdatabytes.com